Legal
Courier Terms
The terms that apply when you use door-to-door courier collection or a PUDO locker to send us your device.
Draft - pending review
This page reflects Top Gs Tech's real, current policies, but has not yet been reviewed and approved as final by the business owner or a legal professional. The sections marked Needs a decision are genuine open questions, not facts - don't treat this page as binding until it's been reviewed.
Courier Terms
Last updated: Draft, not yet published
1. Who This Covers
These terms apply in addition to our Terms of Service whenever you send us a device by door-to-door courier collection or a PUDO locker instead of dropping it off in person.
2. The Fee
A flat R 150 fee covers both collection and return delivery, for either method. Nothing is charged upfront - the fee is settled once your device arrives with us. This is the same fee regardless of where in South Africa you're sending it from.
3. Door-to-Door Collection
Once you request a quote, we arrange a courier to collect your packed device from your address. Gauteng collections are typically same-day, with your device in our workshop by the next day; collection times elsewhere in South Africa will vary by courier network.
4. PUDO Locker Drop-Off
PUDO lockers are self-service drop points at shopping centres, petrol stations, and malls, available 24/7 at hundreds of locations nationwide. We book your drop-off slot and send you an access PIN - you scan it and leave your device at the locker.
5. Packaging
Needs a decision
What packaging we require (e.g. original box, padded envelope, screen protection) and whether we can supply packaging isn't documented anywhere else on the site - needs your input before it can be stated here.
6. Loss or Damage in Transit
Needs a decision
Who bears responsibility if a device is lost or damaged while in the courier network's hands (before it reaches our workshop, or after we've sent it back) is a real liability question that needs a decision - whether that's insurance you arrange, a courier-provided guarantee, or a stated position either way. This can't be left unstated on a page customers will rely on.
7. Confirming Your Quote
We confirm your repair quote before any work begins, whether your device arrived by courier, PUDO, or in person - sending it by courier doesn't change the price of the repair itself.
8. Return Delivery
Needs a decision
Expected return-delivery timeframes once a repair is complete, and what happens if a delivery attempt fails (e.g. wrong address, no one available to receive it), aren't documented elsewhere - needs your input.
9. Contact
Top Gs Tech
+27 67 640 0842 · info@topgstech.co.za